With delivery Service, New* and Used appliances will be covered with a 30 day full warranty which includes parts and labor by our technicians. A 60 day limited warranty with only labor covered by our technicians will run consecutive to the full warranty.
With Self Delivery**, New and Used appliances will be covered by a 90 day limited warranty for labor by our technicians only
In most cases, a manufacturer’s warranty for one year will also be included with new appliance purchases.
All appliances also include a repair or replace agreement within the warranty period. Customers must allow our technicians to evaluate and service the appliance. If an appliance cannot be repaired by our technicians, then we will replace that item with a similar appliance of equitable value or offer a refund if a suitable replacement cannot be found.
Small appliances*** will be subject to a replace or refund warranty which does not include repair.
Repair services are also available outside of the warranty period to all The Plug Appliances customers at a cost.
There will be a $50 evaluation fee for all repair services not covered by a warranty. Fee will be applied to the cost and labor associated with repair.
Customers can request a service appointment by calling the store at (216)417-3634.
A warranty could be rendered null and void if any of the following occur****:
Service appointments that are deemed null and voided warranties will be subject to a $35 trip fee in addition to parts and labor.
All warranties are subject to approval by management.
*New appliances refers to any appliances that have not been previously used by any consumer. May have been tested on site by our technicians.
**Self delivery includes transportation or relocation of any appliance by the customer from the store or the original location of delivery.
***Small appliances include dishwashers, mini fridges, microwaves, air conditioners, outdoor grills, hot water tanks and the like.
****This list is not all inclusive
*****Ice makers and specialized stove functions are not covered under any warranty.